Terms and Conditions
Grooming Terms of Service
Terms of Service
1. General Conditions of Service
Pets are accepted for grooming under the following conditions:
Health & Safety
All pets must be fit and healthy at the time of grooming. Grooming of elderly, anxious, aggressive, or infirm pets is performed at the owner’s risk. McKinnon’s Dogwash and Grooming is not liable for grooming-related stress, injury resulting from pre-existing conditions, or the discovery of underlying health, skin, or behavioural issues during or after the grooming process.
Vaccinations & Health Status
Pets should be up to date with vaccinations or otherwise be in good general health. If your pet is not vaccinated, this must be disclosed prior to the appointment so alternative arrangements can be discussed and agreed upon.
Right to Refuse or Cease Grooming
For the safety of the pet and groomer, McKinnon’s reserves the right to refuse, modify, or stop a grooming service at any time if a pet is deemed too stressed, aggressive, or unsafe to continue. Partial services may still be charged.
Emergency Veterinary Care
In the event of an emergency where the owner cannot be contacted, you authorise McKinnon’s Dogwash and Grooming to seek veterinary treatment at the nearest clinic. All veterinary and associated costs remain the responsibility of the owner.
2. Grooming Services & Pricing
Pricing Structure
Prices are based on breed, size, coat condition, behaviour, and services required. Final pricing may vary if additional time, handling, or safety measures are required.
Included Services
Standard grooming includes nail trimming and ear cleaning unless these procedures are deemed unsafe or excessively stressful for the pet or groomer.
Services Not Provided
McKinnon’s Dogwash and Grooming does not perform anal gland expression. This procedure must be carried out by a licensed veterinarian.
Matting Policy
Severe matting may require de-matting or full coat removal, which may significantly alter the pet’s appearance and can reveal underlying skin or health conditions. A Matted Dog Waiver must be signed prior to any de-matting service. Owners acknowledge that de-matting may cause discomfort and that coat removal may be the most humane option.
Please view our Matted Dog Waiver for more information.
3. Payments & Fees
Payment Terms
Full payment is required on the day of service. We accept cash and credit card payments.
Late or Failed Payments
Failure to pay on the day of service may result in late payment fees and/or cancellation of future bookings.
Invoicing
If invoicing is required, this must be arranged in advance by speaking with a staff member and completing an Invoicing Management Agreement.
4. Complaints & Corrections
If you are dissatisfied with any aspect of the grooming service, or notice an issue after your appointment, you must notify us within 48 hours.
For groom-quality concerns, Mel and James will personally offer a complimentary correction, where appropriate.
5. Appointments, Cancellations & No-Shows
Cancellations & Rescheduling
A no-show is defined as a client failing to attend their scheduled appointment without adequate notice.
No-shows may be charged the full grooming fee due to lost appointment time. Repeated no-shows may result in refusal of future bookings.
6. Appointment Day & Pickup Policy
McKinnon’s Dogwash and Grooming specialises in dogs with anxiety, aggression, and behavioural challenges. Grooming duration can vary.
Holding Fee
A holding fee of $25 per hour (or part thereof) will be charged for dogs not collected within a reasonable period after grooming completion. This fee covers additional supervision, care, and staffing requirements. Holding fees must be paid prior to release of the pet.
7. Photography & Marketing Consent
By using our services, you consent to McKinnon’s Dogwash and Grooming taking photographs or videos of your pet for business, educational, and promotional purposes, including use on social media, website, and advertising materials.
If you do not wish for your pet’s images to be used, you must notify us in writing or verbally prior to the appointment. We will respect all opt-out requests.
8. Communication
All bookings, cancellations, and enquiries must be made via our business phone line:
📞 0434 892 844
For current pricing and services, please visit:
🌐 www.mckinnonsdogwashandgrooming.com
9. Client Acknowledgement
By booking and/or signing below, you acknowledge that you have read, understood, and agree to these Terms of Service and consent to grooming services being provided under these conditions.
1. General Conditions of Service
Pets are accepted for grooming under the following conditions:
Health & Safety
All pets must be fit and healthy at the time of grooming. Grooming of elderly, anxious, aggressive, or infirm pets is performed at the owner’s risk. McKinnon’s Dogwash and Grooming is not liable for grooming-related stress, injury resulting from pre-existing conditions, or the discovery of underlying health, skin, or behavioural issues during or after the grooming process.
Vaccinations & Health Status
Pets should be up to date with vaccinations or otherwise be in good general health. If your pet is not vaccinated, this must be disclosed prior to the appointment so alternative arrangements can be discussed and agreed upon.
Right to Refuse or Cease Grooming
For the safety of the pet and groomer, McKinnon’s reserves the right to refuse, modify, or stop a grooming service at any time if a pet is deemed too stressed, aggressive, or unsafe to continue. Partial services may still be charged.
Emergency Veterinary Care
In the event of an emergency where the owner cannot be contacted, you authorise McKinnon’s Dogwash and Grooming to seek veterinary treatment at the nearest clinic. All veterinary and associated costs remain the responsibility of the owner.
2. Grooming Services & Pricing
Pricing Structure
Prices are based on breed, size, coat condition, behaviour, and services required. Final pricing may vary if additional time, handling, or safety measures are required.
Included Services
Standard grooming includes nail trimming and ear cleaning unless these procedures are deemed unsafe or excessively stressful for the pet or groomer.
Services Not Provided
McKinnon’s Dogwash and Grooming does not perform anal gland expression. This procedure must be carried out by a licensed veterinarian.
Matting Policy
Severe matting may require de-matting or full coat removal, which may significantly alter the pet’s appearance and can reveal underlying skin or health conditions. A Matted Dog Waiver must be signed prior to any de-matting service. Owners acknowledge that de-matting may cause discomfort and that coat removal may be the most humane option.
Please view our Matted Dog Waiver for more information.
3. Payments & Fees
Payment Terms
Full payment is required on the day of service. We accept cash and credit card payments.
Late or Failed Payments
Failure to pay on the day of service may result in late payment fees and/or cancellation of future bookings.
Invoicing
If invoicing is required, this must be arranged in advance by speaking with a staff member and completing an Invoicing Management Agreement.
4. Complaints & Corrections
If you are dissatisfied with any aspect of the grooming service, or notice an issue after your appointment, you must notify us within 48 hours.
For groom-quality concerns, Mel and James will personally offer a complimentary correction, where appropriate.
5. Appointments, Cancellations & No-Shows
Cancellations & Rescheduling
- A minimum of 24 hours’ notice is required to cancel or reschedule an appointment without charge.
- Appointments cancelled with less than 24 hours’ notice may be charged the full grooming fee.
- In cases of emergencies or unforeseen circumstances, cancellation fees may be waived at the groomer’s discretion.
- McKinnon’s reserves the right to cancel or reschedule appointments when necessary. Every effort will be made to offer an alternative appointment time.
A no-show is defined as a client failing to attend their scheduled appointment without adequate notice.
No-shows may be charged the full grooming fee due to lost appointment time. Repeated no-shows may result in refusal of future bookings.
6. Appointment Day & Pickup Policy
McKinnon’s Dogwash and Grooming specialises in dogs with anxiety, aggression, and behavioural challenges. Grooming duration can vary.
- Appointment times are scheduled start times, not guaranteed finish times.
- Owners will be notified when grooming is complete.
- Dogs must be collected within a reasonable timeframe following completion of the service.
Holding Fee
A holding fee of $25 per hour (or part thereof) will be charged for dogs not collected within a reasonable period after grooming completion. This fee covers additional supervision, care, and staffing requirements. Holding fees must be paid prior to release of the pet.
7. Photography & Marketing Consent
By using our services, you consent to McKinnon’s Dogwash and Grooming taking photographs or videos of your pet for business, educational, and promotional purposes, including use on social media, website, and advertising materials.
If you do not wish for your pet’s images to be used, you must notify us in writing or verbally prior to the appointment. We will respect all opt-out requests.
8. Communication
All bookings, cancellations, and enquiries must be made via our business phone line:
📞 0434 892 844
For current pricing and services, please visit:
🌐 www.mckinnonsdogwashandgrooming.com
9. Client Acknowledgement
By booking and/or signing below, you acknowledge that you have read, understood, and agree to these Terms of Service and consent to grooming services being provided under these conditions.
Matted Dog Waiver
Acknowledgement of Coat Condition
I acknowledge that my dog’s coat is severely matted, impacted, or tangled and that this condition requires special handling, additional time, and may limit grooming options.
I understand that matting can:
Grooming Method & Appearance
I understand and agree that:
Behaviour & Safety
I understand that matted dogs may be more sensitive, reactive, or stressed during grooming.
I acknowledge that:
Veterinary & Medical Disclaimer
I understand that grooming a matted coat may expose or aggravate pre-existing conditions.
McKinnon’s Dogwash and Grooming is not responsible for:
Any veterinary care required remains the responsibility of the owner.
Release of Liability
I release McKinnon’s Dogwash and Grooming, its owners, and staff from liability for any injury, stress, or condition resulting from grooming a severely matted coat, provided all reasonable care has been taken.
Owner Consent
By signing/booking an appointment, I confirm that:
I acknowledge that my dog’s coat is severely matted, impacted, or tangled and that this condition requires special handling, additional time, and may limit grooming options.
I understand that matting can:
- Cause pain, discomfort, bruising, or skin irritation during grooming
- Hide underlying skin conditions, wounds, parasites, infections, or growths
- Result in clipper irritation, razor burn, redness, or patchy coat regrowth
- Lead to changes in coat texture, colour, or length after grooming
Grooming Method & Appearance
I understand and agree that:
- De-matting may not be humane or safe, and full or partial coat removal may be the safest option for my dog.
- The final appearance of my dog may be significantly different from breed standards or my expectations.
- Grooming decisions will be made at the groomer’s professional discretion, prioritising my dog’s welfare and safety.
- Specific style requests cannot be guaranteed on matted coats.
Behaviour & Safety
I understand that matted dogs may be more sensitive, reactive, or stressed during grooming.
I acknowledge that:
- Grooming may need to be modified, paused, or stopped if my dog becomes overly stressed or unsafe.
- Partial services may still be charged even if the groom cannot be completed.
Veterinary & Medical Disclaimer
I understand that grooming a matted coat may expose or aggravate pre-existing conditions.
McKinnon’s Dogwash and Grooming is not responsible for:
- Pre-existing or hidden medical conditions revealed during or after grooming
- Veterinary treatment required as a result of severe matting or underlying issues
Any veterinary care required remains the responsibility of the owner.
Release of Liability
I release McKinnon’s Dogwash and Grooming, its owners, and staff from liability for any injury, stress, or condition resulting from grooming a severely matted coat, provided all reasonable care has been taken.
Owner Consent
By signing/booking an appointment, I confirm that:
- I have disclosed all known medical, skin, and behavioural issues
- I understand the risks associated with grooming a matted dog
- I authorise McKinnon’s Dogwash and Grooming to proceed with grooming under these conditions
Behavioural Training Services Agreement
1. Nature of Behaviour Training Services
I understand that McKinnon’s Dogwash and Grooming provides behaviour support, handling guidance, and training services designed to assist with behavioural challenges including, but not limited to, anxiety, fear, reactivity, aggression, and handling sensitivities.
I acknowledge that:
2. Owner Responsibility & Participation
I understand that successful behaviour modification requires active owner involvement.
I agree that:
3. Health & Disclosure
I confirm that:
4. Safety & Handling
I acknowledge that working with dogs displaying behavioural challenges carries inherent risk.
I understand and agree that:
5. Limitation of Liability
I agree that McKinnon’s Dogwash and Grooming, its owners, and staff are not liable for:
I accept full responsibility for my dog’s behaviour at all times.
6. Veterinary & Professional Referrals
I understand that:
7. Cancellations & Rescheduling
8. Fees, Packages & Timeframes
9. Refund Policy
10. Photography & Educational Use
I consent to photographs or videos of my dog being taken during behaviour training sessions for record-keeping, educational, or promotional purposes, including use on social media and business materials.
If I do not consent, I will notify McKinnon’s Dogwash and Grooming prior to the session, and my preference will be respected.
11. Agreement & Acknowledgement
By signing/booking a session/package, I confirm that:
I understand that McKinnon’s Dogwash and Grooming provides behaviour support, handling guidance, and training services designed to assist with behavioural challenges including, but not limited to, anxiety, fear, reactivity, aggression, and handling sensitivities.
I acknowledge that:
- Behaviour training is not veterinary care and does not replace advice, diagnosis, or treatment from a veterinarian or qualified veterinary behaviourist.
- Behaviour change varies by dog and requires consistency, time, and owner participation.
- No guarantees can be made regarding specific behavioural outcomes.
2. Owner Responsibility & Participation
I understand that successful behaviour modification requires active owner involvement.
I agree that:
- I am responsible for implementing recommendations provided during and after sessions.
- Inconsistent follow-through may limit or prevent progress.
- McKinnon’s Dogwash and Grooming is not responsible for lack of improvement due to owner non-compliance.
3. Health & Disclosure
I confirm that:
- I have disclosed all known medical, behavioural, bite history, and handling concerns.
- My dog is physically fit to participate in behaviour training.
- I understand that pain, illness, or underlying medical conditions may contribute to behavioural issues and may require veterinary assessment.
4. Safety & Handling
I acknowledge that working with dogs displaying behavioural challenges carries inherent risk.
I understand and agree that:
- Reasonable safety measures will be used at all times.
- Sessions may be modified, paused, or terminated if a dog becomes unsafe or overly stressed.
- The use of muzzles, leads, barriers, or management tools may be required for safety.
- If a session is ended early due to behaviour or welfare concerns, the session may still be counted as used.
5. Limitation of Liability
I agree that McKinnon’s Dogwash and Grooming, its owners, and staff are not liable for:
- Injury, bites, or property damage caused by my dog
- Behavioural incidents occurring outside of scheduled sessions
- Regression, lack of improvement, or unintended behavioural outcomes
I accept full responsibility for my dog’s behaviour at all times.
6. Veterinary & Professional Referrals
I understand that:
- Some behaviour concerns may require referral to a veterinarian or veterinary behaviourist.
- McKinnon’s Dogwash and Grooming may recommend additional professional support where appropriate.
- Continuing behaviour training without veterinary clearance may not be suitable in some cases.
7. Cancellations & Rescheduling
- A minimum of 24 hours’ notice is required to cancel or reschedule a behaviour training session.
- Sessions cancelled with less than 24 hours’ notice may be charged in full or forfeited.
- Failure to attend a session without notice will be considered a no-show, and the session will be forfeited.
- Cancellation fees may be waived at the discretion of McKinnon’s Dogwash and Grooming in genuine emergency situations.
8. Fees, Packages & Timeframes
- Behaviour training sessions may be purchased individually or as prepaid packages.
- Packages are non-transferable and must be used within the following timeframes unless otherwise agreed in writing:
- 2-session package: valid for 4 weeks
- 3–4 session package: valid for 8 weeks
- 5+ session package: valid for 12 weeks
- Sessions not used within the applicable timeframe may be forfeited.
- Extensions may be granted at the discretion of McKinnon’s Dogwash and Grooming in exceptional circumstances.
9. Refund Policy
- Behaviour training services and packages are non-refundable once commenced.
- Refunds will not be provided for missed sessions, lack of progress, or behavioural regression.
- Any refund exceptions are at the sole discretion of McKinnon’s Dogwash and Grooming.
10. Photography & Educational Use
I consent to photographs or videos of my dog being taken during behaviour training sessions for record-keeping, educational, or promotional purposes, including use on social media and business materials.
If I do not consent, I will notify McKinnon’s Dogwash and Grooming prior to the session, and my preference will be respected.
11. Agreement & Acknowledgement
By signing/booking a session/package, I confirm that:
- I have read and understand this Behaviour Training Services Agreement
- I accept the risks involved in working with dogs with behavioural challenges
- I agree to all terms outlined above and consent to services being provided under these conditions
Boarding Terms Of Service
BOARDING TERMS OF SERVICE
1. General Conditions of Service
Pets are accepted for boarding under the following conditions:
Health & Safety
All dogs must be fit and healthy at the time of boarding. Boarding of elderly, anxious, aggressive, or medically compromised dogs is accepted at the owner’s risk. McKinnon’s Dogwash and Grooming is not liable for illness, injury, stress, or behavioural incidents that may occur during the boarding period.
Vaccinations & Health Status
All dogs must be up to date with vaccinations (C5 or equivalent) or otherwise be in good general health. This must be disclosed prior to booking.
Behaviour Disclosure
Owners must disclose any history of aggression, anxiety, reactivity, or special handling requirements. Failure to disclose may result in removal from boarding without refund.
Right to Refuse or Remove
For the safety of all dogs and staff, McKinnon’s reserves the right to refuse, modify, or cease boarding at any time if a dog is deemed unsafe, excessively stressed, or unmanageable.
Emergency Veterinary Care
In the event of illness or injury where the owner cannot be contacted, you authorise McKinnon’s Dogwash and Grooming to seek veterinary treatment. All veterinary and associated costs remain the responsibility of the owner.
2. Boarding Services & Care
Accommodation & Supervision
Dogs are housed in a secure and controlled environment and monitored regularly. Dogs may be exposed to other dogs where appropriate and safe to do so.
Feeding
McKinnon’s provides a standard house diet for all boarding dogs.
If your dog requires a specific or specialised diet, food must be supplied by the owner.
Bedding & Belongings
We provide all bedding for boarding dogs.
No personal items are accepted. One small comfort item may be permitted at the owner’s risk. McKinnon’s is not responsible for any loss or damage to personal items.
Complimentary Services
Dogs staying 5 nights or more will receive a complimentary wash prior to collection.
3. Behaviour & Handling Fees
Dogs displaying aggression, extreme anxiety, or requiring additional handling may incur additional fees.
Where appropriate, McKinnon’s may recommend transition into a Stay & Train program for the safety and wellbeing of the dog and staff.
4. Check-In & Check-Out
Check-In
Standard check-in is between 1:00pm – 4:00pm
Early check-in may be available for an additional $20 fee
Check-Out
Standard check-out is between 8:00am – 11:00am
Late check-out may be available for an additional $35 fee
Additional charges may apply outside of these hours.
5. Payments & Fees
Payment Terms
Full payment is required upfront to secure all boarding bookings.
Bookings are not confirmed until payment has been received.
Extended Stay
If a dog is not collected on the agreed date, additional boarding charges will apply at the standard daily rate.
6. Cancellations & Refunds
7. Pickup Policy
Dogs must be collected within agreed check-out times.
Failure to collect a dog without communication may result in continued boarding charges and/or further action if deemed abandoned.
8. Photography & Marketing Consent
By using our services, you consent to McKinnon’s Dogwash and Grooming taking photographs or videos of your pet for business and promotional purposes.
9. Communication
All bookings and enquiries must be made via:
📞 0434 892 844
🌐 www.mckinnonsdogwashandgrooming.com
10. Client Acknowledgement
By booking, you acknowledge that you have read, understood, and agree to these Terms of Service and consent to boarding services being provided under these conditions.
1. General Conditions of Service
Pets are accepted for boarding under the following conditions:
Health & Safety
All dogs must be fit and healthy at the time of boarding. Boarding of elderly, anxious, aggressive, or medically compromised dogs is accepted at the owner’s risk. McKinnon’s Dogwash and Grooming is not liable for illness, injury, stress, or behavioural incidents that may occur during the boarding period.
Vaccinations & Health Status
All dogs must be up to date with vaccinations (C5 or equivalent) or otherwise be in good general health. This must be disclosed prior to booking.
Behaviour Disclosure
Owners must disclose any history of aggression, anxiety, reactivity, or special handling requirements. Failure to disclose may result in removal from boarding without refund.
Right to Refuse or Remove
For the safety of all dogs and staff, McKinnon’s reserves the right to refuse, modify, or cease boarding at any time if a dog is deemed unsafe, excessively stressed, or unmanageable.
Emergency Veterinary Care
In the event of illness or injury where the owner cannot be contacted, you authorise McKinnon’s Dogwash and Grooming to seek veterinary treatment. All veterinary and associated costs remain the responsibility of the owner.
2. Boarding Services & Care
Accommodation & Supervision
Dogs are housed in a secure and controlled environment and monitored regularly. Dogs may be exposed to other dogs where appropriate and safe to do so.
Feeding
McKinnon’s provides a standard house diet for all boarding dogs.
If your dog requires a specific or specialised diet, food must be supplied by the owner.
Bedding & Belongings
We provide all bedding for boarding dogs.
No personal items are accepted. One small comfort item may be permitted at the owner’s risk. McKinnon’s is not responsible for any loss or damage to personal items.
Complimentary Services
Dogs staying 5 nights or more will receive a complimentary wash prior to collection.
3. Behaviour & Handling Fees
Dogs displaying aggression, extreme anxiety, or requiring additional handling may incur additional fees.
Where appropriate, McKinnon’s may recommend transition into a Stay & Train program for the safety and wellbeing of the dog and staff.
4. Check-In & Check-Out
Check-In
Standard check-in is between 1:00pm – 4:00pm
Early check-in may be available for an additional $20 fee
Check-Out
Standard check-out is between 8:00am – 11:00am
Late check-out may be available for an additional $35 fee
Additional charges may apply outside of these hours.
5. Payments & Fees
Payment Terms
Full payment is required upfront to secure all boarding bookings.
Bookings are not confirmed until payment has been received.
Extended Stay
If a dog is not collected on the agreed date, additional boarding charges will apply at the standard daily rate.
6. Cancellations & Refunds
- Cancellations made 7 days or more prior to the booking start date: 50% refund
- Cancellations made less than 7 days prior: no refund
7. Pickup Policy
Dogs must be collected within agreed check-out times.
Failure to collect a dog without communication may result in continued boarding charges and/or further action if deemed abandoned.
8. Photography & Marketing Consent
By using our services, you consent to McKinnon’s Dogwash and Grooming taking photographs or videos of your pet for business and promotional purposes.
9. Communication
All bookings and enquiries must be made via:
📞 0434 892 844
🌐 www.mckinnonsdogwashandgrooming.com
10. Client Acknowledgement
By booking, you acknowledge that you have read, understood, and agree to these Terms of Service and consent to boarding services being provided under these conditions.
Stay and Train Programs Terms of Service
STAY & TRAIN TERMS OF SERVICE
1. General Conditions of Service
Dogs are accepted into Stay & Train programs under the following conditions:
Behavioural Disclosure
Owners must fully disclose all behavioural issues, including but not limited to aggression, reactivity, anxiety, bite history, triggers, and handling requirements.
Failure to provide accurate and complete information may result in immediate termination of the program without refund.
Suitability
Not all dogs are suitable for Stay & Train. McKinnon’s Dogwash and Grooming reserves the right to refuse or discontinue services if a dog presents an unacceptable safety or welfare risk.
2. Training Services
Program Structure
Dogs will receive structured training, handling, and controlled exposure exercises tailored to their individual behavioural needs.
Training Outcomes
Training results are not guaranteed. Outcomes depend on the dog, consistency, environment, and owner follow-through.
Training Tools & Handling
Owners acknowledge and consent to the use of appropriate training tools, handling techniques, and corrective measures as deemed necessary by McKinnon’s Dogwash and Grooming.
These may include, but are not limited to, leads, long lines, muzzles, training collars, and physical guidance.
All methods are applied with the intention of achieving safe, effective, and humane outcomes.
3. Boarding Component
Dogs enrolled in Stay & Train are boarded on-site for the duration of the program.
All applicable Boarding Terms of Service also apply.
4. Health & Safety
Risk Acknowledgement
Owners acknowledge that behavioural training and handling carry inherent risks, including stress, behavioural escalation, and minor injury.
Veterinary Care
In the event of illness or injury where the owner cannot be contacted, you authorise McKinnon’s Dogwash and Grooming to seek veterinary treatment. All associated costs remain the responsibility of the owner.
5. Payments & Fees
Payment Terms
Full payment is required at the time of booking to secure your dog’s placement in the Stay & Train program.
Bookings are not confirmed until payment has been received. McKinnon’s Dogwash and Grooming reserves the right to release or cancel any unpaid booking without notice.
Late or Failed Payments
Any failed, declined, or reversed payments must be rectified immediately. Additional fees may apply. Future services may be refused until outstanding balances are cleared.
Refund Policy
Stay & Train programs are non-refundable once commenced.
Early withdrawal, early collection, or unused training time does not entitle the owner to a refund.
6. Program Changes or Termination
McKinnon’s Dogwash and Grooming reserves the right to modify or terminate a Stay & Train program if a dog presents an extreme safety risk, welfare concern, or if undisclosed behavioural issues arise.
No refunds will be provided in these circumstances.
7. Liability for Injury to Other Dogs
While McKinnon’s Dogwash and Grooming takes all reasonable precautions to ensure the safety of dogs in our care, the owner acknowledges that dogs are animals and that interactions, even when supervised, carry inherent risks.
In the event that a dog causes injury to another dog during the Stay & Train program:
Once the dog has been returned to the owner, McKinnon’s Dogwash and Grooming is not responsible for the maintenance, regression, or deterioration of training outcomes.
The owner accepts full responsibility for continuing training, reinforcement, and management of their dog’s behaviour.
9. Handover & Follow-Up
Owners will receive guidance, instructions, and recommendations upon completion of the program.
Ongoing success depends on the owner’s consistency and
compliance with training advice provided.
10. Photography & Marketing Consent
By using our services, you grant McKinnon’s Dogwash and Grooming permission to photograph and/or video your dog during their Stay & Train program.
These images and videos may be used for:
While all reasonable efforts will be made to honour this request, incidental inclusion (such as background footage or group settings) may still occur.
11. Communication
All bookings, enquiries, and communication must be made via our business phone line:
📞 0434 892 844
For current services and information, please visit:
🌐 www.mckinnonsdogwashandgrooming.com
12. Client Acknowledgement
By booking, enrolling, or participating in a Stay & Train program with McKinnon’s Dogwash and Grooming, you acknowledge and agree that:
1. General Conditions of Service
Dogs are accepted into Stay & Train programs under the following conditions:
Behavioural Disclosure
Owners must fully disclose all behavioural issues, including but not limited to aggression, reactivity, anxiety, bite history, triggers, and handling requirements.
Failure to provide accurate and complete information may result in immediate termination of the program without refund.
Suitability
Not all dogs are suitable for Stay & Train. McKinnon’s Dogwash and Grooming reserves the right to refuse or discontinue services if a dog presents an unacceptable safety or welfare risk.
2. Training Services
Program Structure
Dogs will receive structured training, handling, and controlled exposure exercises tailored to their individual behavioural needs.
Training Outcomes
Training results are not guaranteed. Outcomes depend on the dog, consistency, environment, and owner follow-through.
Training Tools & Handling
Owners acknowledge and consent to the use of appropriate training tools, handling techniques, and corrective measures as deemed necessary by McKinnon’s Dogwash and Grooming.
These may include, but are not limited to, leads, long lines, muzzles, training collars, and physical guidance.
All methods are applied with the intention of achieving safe, effective, and humane outcomes.
3. Boarding Component
Dogs enrolled in Stay & Train are boarded on-site for the duration of the program.
All applicable Boarding Terms of Service also apply.
4. Health & Safety
Risk Acknowledgement
Owners acknowledge that behavioural training and handling carry inherent risks, including stress, behavioural escalation, and minor injury.
Veterinary Care
In the event of illness or injury where the owner cannot be contacted, you authorise McKinnon’s Dogwash and Grooming to seek veterinary treatment. All associated costs remain the responsibility of the owner.
5. Payments & Fees
Payment Terms
Full payment is required at the time of booking to secure your dog’s placement in the Stay & Train program.
Bookings are not confirmed until payment has been received. McKinnon’s Dogwash and Grooming reserves the right to release or cancel any unpaid booking without notice.
Late or Failed Payments
Any failed, declined, or reversed payments must be rectified immediately. Additional fees may apply. Future services may be refused until outstanding balances are cleared.
Refund Policy
Stay & Train programs are non-refundable once commenced.
Early withdrawal, early collection, or unused training time does not entitle the owner to a refund.
6. Program Changes or Termination
McKinnon’s Dogwash and Grooming reserves the right to modify or terminate a Stay & Train program if a dog presents an extreme safety risk, welfare concern, or if undisclosed behavioural issues arise.
No refunds will be provided in these circumstances.
7. Liability for Injury to Other Dogs
While McKinnon’s Dogwash and Grooming takes all reasonable precautions to ensure the safety of dogs in our care, the owner acknowledges that dogs are animals and that interactions, even when supervised, carry inherent risks.
In the event that a dog causes injury to another dog during the Stay & Train program:
- McKinnon’s will assess the situation and take appropriate action to ensure safety
- The owner may be responsible for costs resulting from their dog’s behaviour, particularly where prior behavioural history was not disclosed
- Undisclosed behavioural issues
- Unpredictable animal behaviour despite appropriate handling and supervision
Once the dog has been returned to the owner, McKinnon’s Dogwash and Grooming is not responsible for the maintenance, regression, or deterioration of training outcomes.
The owner accepts full responsibility for continuing training, reinforcement, and management of their dog’s behaviour.
9. Handover & Follow-Up
Owners will receive guidance, instructions, and recommendations upon completion of the program.
Ongoing success depends on the owner’s consistency and
compliance with training advice provided.
10. Photography & Marketing Consent
By using our services, you grant McKinnon’s Dogwash and Grooming permission to photograph and/or video your dog during their Stay & Train program.
These images and videos may be used for:
- Social media content (including Facebook, Instagram, TikTok, and similar platforms)
- Website content and online marketing
- Paid advertising campaigns (including but not limited to Facebook Ads, Google Ads, and promotional campaigns)
- Educational, training, and demonstration materials
- General business promotion and branding
- All images, videos, and media remain the property of McKinnon’s Dogwash and Grooming
- No compensation will be provided for the use of such media
- Your dog may be featured alongside other dogs, clients, or staff
- Content may be edited, reused, and distributed across multiple platforms and campaigns
While all reasonable efforts will be made to honour this request, incidental inclusion (such as background footage or group settings) may still occur.
11. Communication
All bookings, enquiries, and communication must be made via our business phone line:
📞 0434 892 844
For current services and information, please visit:
🌐 www.mckinnonsdogwashandgrooming.com
12. Client Acknowledgement
By booking, enrolling, or participating in a Stay & Train program with McKinnon’s Dogwash and Grooming, you acknowledge and agree that:
- You have read, understood, and accepted these Terms of Service in full
- You have provided accurate and complete information regarding your dog’s health, behaviour, and history
- You accept all risks associated with behavioural training, handling, and boarding, including but not limited to stress, injury, illness, or behavioural incidents
- You understand that training outcomes are not guaranteed and depend heavily on your ongoing involvement and consistency
- You accept full financial responsibility for any veterinary care, damages, or additional handling required as a result of your dog’s condition or behaviour
- You agree to comply with all policies relating to payments, cancellations, and program requirements
- Immediate termination of the program
- Refusal of future services
- Additional fees or charges
Daycare Terms Of Service
DAYCARE TERMS OF SERVICE
1. General Conditions of Service
Dogs are accepted into daycare under the following conditions:
Health & Safety
All dogs must be fit, healthy, and free from contagious illness. Participation in daycare is at the owner’s risk. McKinnon’s Dogwash and Grooming is not liable for illness, injury, stress, or behavioural incidents that may occur during daycare.
Vaccinations & Parasite Control
All dogs must be up to date with vaccinations (C5 or equivalent) and flea/tick prevention. Proof may be required. Dogs presenting with parasites may be treated at the owner’s expense.
Behaviour & Suitability
Dogs must be social, manageable, and safe to be handled in a group environment. Owners must disclose any history of aggression, anxiety, reactivity, or behavioural concerns.
Trial Requirement
All new dogs may be required to complete a trial daycare session to assess suitability.
Right to Refuse or Remove
McKinnon’s reserves the right to refuse, modify, or remove any dog from daycare if it is deemed unsafe, overly stressed, disruptive, or unable to be managed appropriately. No refunds will be provided in these circumstances.
Emergency Veterinary Care
In the event of illness or injury where the owner cannot be contacted, you authorise McKinnon’s Dogwash and Grooming to seek veterinary treatment. All associated costs remain the responsibility of the owner.
2. Daycare Services
Supervision
Dogs are supervised during daycare hours; however, owners acknowledge that dogs interacting in a group environment may experience minor injuries such as scratches, nicks, or play-related incidents.
Social Interaction
Dogs may participate in supervised group play depending on temperament and suitability. Not all dogs will be socialised if it is not in their best interest.
Rest Periods
Dogs will be provided with rest breaks throughout the day.
Feeding
If required, food must be supplied by the owner with clear instructions. McKinnon’s is not responsible for digestive issues resulting from diet changes or sensitivities.
3. Payments & Fees
Payment Terms
Full payment is required at the time of booking to secure your reservation.
Bookings are not confirmed until payment has been received. McKinnon’s Dogwash and Grooming reserves the right to release or cancel any unpaid booking without notice.
Late or Failed Payments
Any failed, declined, or reversed payments must be rectified immediately. Additional fees may apply. Future bookings may be refused until outstanding balances are cleared.
Refunds
Refunds are not provided for cancellations outside of the stated cancellation policy or for unused daycare sessions.
4. Bookings, Cancellations & No-Shows
Bookings
Daycare must be booked in advance.
Cancellations
A minimum of 24 hours’ notice is required to cancel or reschedule without charge. Cancellations with less than 24 hours’ notice may be charged the full daycare fee.
No-Shows
A no-show is defined as failing to attend a booked daycare session without adequate notice. No-shows may be charged the full fee and repeated occurrences may result in refusal of future bookings.
5. Pickup Policy
Dogs must be collected within operating hours.
Late Pickup Fee
A fee of $25 per hour (or part thereof) will be charged for dogs not collected on time. This fee must be paid prior to release of the dog.
6. Health Incidents
If a dog becomes unwell or injured during daycare, owners will be contacted as soon as possible. If immediate care is required and the owner cannot be reached, veterinary treatment will be sought at the owner’s expense.
7. Photography & Marketing Consent
By using our services, you grant McKinnon’s Dogwash and Grooming permission to photograph and/or video your dog during their time in our care.
These images and videos may be used for:
8. Communication
All bookings, cancellations, and enquiries must be made via our business phone line:
0434 892 844
For current services and pricing, please visit:
www.mckinnonsdogwashandgrooming.com
9. Client Acknowledgement
By booking, you acknowledge that you have read, understood, and agree to these Terms of Service and consent to boarding services being provided under these conditions.
1. General Conditions of Service
Dogs are accepted into daycare under the following conditions:
Health & Safety
All dogs must be fit, healthy, and free from contagious illness. Participation in daycare is at the owner’s risk. McKinnon’s Dogwash and Grooming is not liable for illness, injury, stress, or behavioural incidents that may occur during daycare.
Vaccinations & Parasite Control
All dogs must be up to date with vaccinations (C5 or equivalent) and flea/tick prevention. Proof may be required. Dogs presenting with parasites may be treated at the owner’s expense.
Behaviour & Suitability
Dogs must be social, manageable, and safe to be handled in a group environment. Owners must disclose any history of aggression, anxiety, reactivity, or behavioural concerns.
Trial Requirement
All new dogs may be required to complete a trial daycare session to assess suitability.
Right to Refuse or Remove
McKinnon’s reserves the right to refuse, modify, or remove any dog from daycare if it is deemed unsafe, overly stressed, disruptive, or unable to be managed appropriately. No refunds will be provided in these circumstances.
Emergency Veterinary Care
In the event of illness or injury where the owner cannot be contacted, you authorise McKinnon’s Dogwash and Grooming to seek veterinary treatment. All associated costs remain the responsibility of the owner.
2. Daycare Services
Supervision
Dogs are supervised during daycare hours; however, owners acknowledge that dogs interacting in a group environment may experience minor injuries such as scratches, nicks, or play-related incidents.
Social Interaction
Dogs may participate in supervised group play depending on temperament and suitability. Not all dogs will be socialised if it is not in their best interest.
Rest Periods
Dogs will be provided with rest breaks throughout the day.
Feeding
If required, food must be supplied by the owner with clear instructions. McKinnon’s is not responsible for digestive issues resulting from diet changes or sensitivities.
3. Payments & Fees
Payment Terms
Full payment is required at the time of booking to secure your reservation.
Bookings are not confirmed until payment has been received. McKinnon’s Dogwash and Grooming reserves the right to release or cancel any unpaid booking without notice.
Late or Failed Payments
Any failed, declined, or reversed payments must be rectified immediately. Additional fees may apply. Future bookings may be refused until outstanding balances are cleared.
Refunds
Refunds are not provided for cancellations outside of the stated cancellation policy or for unused daycare sessions.
4. Bookings, Cancellations & No-Shows
Bookings
Daycare must be booked in advance.
Cancellations
A minimum of 24 hours’ notice is required to cancel or reschedule without charge. Cancellations with less than 24 hours’ notice may be charged the full daycare fee.
No-Shows
A no-show is defined as failing to attend a booked daycare session without adequate notice. No-shows may be charged the full fee and repeated occurrences may result in refusal of future bookings.
5. Pickup Policy
Dogs must be collected within operating hours.
Late Pickup Fee
A fee of $25 per hour (or part thereof) will be charged for dogs not collected on time. This fee must be paid prior to release of the dog.
6. Health Incidents
If a dog becomes unwell or injured during daycare, owners will be contacted as soon as possible. If immediate care is required and the owner cannot be reached, veterinary treatment will be sought at the owner’s expense.
7. Photography & Marketing Consent
By using our services, you grant McKinnon’s Dogwash and Grooming permission to photograph and/or video your dog during their time in our care.
These images and videos may be used for:
- Social media content (Facebook, Instagram, TikTok, etc.)
- Website and online marketing
- Paid advertising campaigns
- Educational and training materials
- General business promotion
- All images and media remain the property of McKinnon’s Dogwash and Grooming
- No compensation will be provided for the use of such media
- Your dog may be featured alongside other dogs or clients
8. Communication
All bookings, cancellations, and enquiries must be made via our business phone line:
0434 892 844
For current services and pricing, please visit:
www.mckinnonsdogwashandgrooming.com
9. Client Acknowledgement
By booking, you acknowledge that you have read, understood, and agree to these Terms of Service and consent to boarding services being provided under these conditions.
Privacy Policy
Privacy Policy
McKinnon’s Dogwash and Grooming is committed to protecting your privacy and handling personal information responsibly in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
This policy outlines how we collect, use, store, and disclose personal information.
1. Information We Collect
We may collect personal information including, but not limited to:
We only collect information that is reasonably necessary to provide our services.
2. How We Collect Information
Information may be collected when you:
3. Use of Personal Information
We use personal information to:
We do not sell or rent personal information to third parties.
4. Disclosure of Information
We may disclose personal information only when necessary, including:
All reasonable steps are taken to ensure third parties handle information securely.
5. Photography & Marketing
Photos or videos of pets may be used for business, educational, or promotional purposes, including social media and marketing materials.
Clients may opt out of this at any time by notifying us prior to their appointment. We respect all opt-out requests.
6. Data Storage & Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
Information may be stored:
Access to personal information is limited to authorised staff only.
7. Access & Correction
You may request access to the personal information we hold about you or request corrections if information is inaccurate or out of date.
Requests can be made by contacting us using the details below.
8. Retention of Information
We retain personal information only for as long as necessary to provide services, meet legal obligations, or for legitimate business purposes.
9. Changes to This Policy
This Privacy Policy may be updated from time to time. The most current version will be available upon request or published on our website.
10. Contact Us
If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:
📞 0434 892 844
🌐 www.mckinnonsdogwashandgrooming.com
McKinnon’s Dogwash and Grooming is committed to protecting your privacy and handling personal information responsibly in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
This policy outlines how we collect, use, store, and disclose personal information.
1. Information We Collect
We may collect personal information including, but not limited to:
- Client name, phone number, email address, and billing details
- Pet information including name, breed, age, medical history, behavioural history, and grooming or training notes
- Appointment history and service records
- Photos or videos of pets (with consent)
- Communication records relating to bookings, enquiries, or services
We only collect information that is reasonably necessary to provide our services.
2. How We Collect Information
Information may be collected when you:
- Make a booking or enquiry
- Complete intake forms, waivers, or service agreements
- Communicate with us via phone, text, email, social media, or our website
- Attend appointments for grooming or behaviour training
3. Use of Personal Information
We use personal information to:
- Provide grooming and behaviour training services
- Manage bookings, payments, and client communication
- Ensure the safety and wellbeing of pets and staff
- Maintain accurate service and training records
- Improve our services and customer experience
- Meet legal, regulatory, or insurance requirements
We do not sell or rent personal information to third parties.
4. Disclosure of Information
We may disclose personal information only when necessary, including:
- To veterinarians or emergency services in the event of a pet emergency
- To service providers who assist with business operations (e.g. payment processing), where required
- When required or authorised by law
All reasonable steps are taken to ensure third parties handle information securely.
5. Photography & Marketing
Photos or videos of pets may be used for business, educational, or promotional purposes, including social media and marketing materials.
Clients may opt out of this at any time by notifying us prior to their appointment. We respect all opt-out requests.
6. Data Storage & Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
Information may be stored:
- Digitally on secure devices or systems
- In physical files stored securely
Access to personal information is limited to authorised staff only.
7. Access & Correction
You may request access to the personal information we hold about you or request corrections if information is inaccurate or out of date.
Requests can be made by contacting us using the details below.
8. Retention of Information
We retain personal information only for as long as necessary to provide services, meet legal obligations, or for legitimate business purposes.
9. Changes to This Policy
This Privacy Policy may be updated from time to time. The most current version will be available upon request or published on our website.
10. Contact Us
If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:
📞 0434 892 844
🌐 www.mckinnonsdogwashandgrooming.com
Late Pickup & Abandonment Policy
McKinnon’s Dogwash and Grooming prioritises the safety, welfare, and comfort of all pets in our care.
Pickup Expectations
Holding Fees
A holding fee of $25 per hour (or part thereof) will apply to dogs not collected within a reasonable period after grooming completion.
Holding fees:
Extended Delays & Abandonment
If a dog is not collected and the owner cannot be contacted:
If a dog remains uncollected for an extended period and reasonable attempts to contact the owner are unsuccessful,
McKinnon’s Dogwash and Grooming reserves the right to:
All costs incurred will remain the responsibility of the owner.
Owner Responsibility
By booking a service, owners acknowledge and agree to this Late Pickup & Abandonment Policy.
Pickup Expectations
- Owners will be notified when grooming services are complete.
- Dogs must be collected within a reasonable timeframe following notification.
- Our salon is not a daycare facility, and extended holding is not included in grooming services.
Holding Fees
A holding fee of $25 per hour (or part thereof) will apply to dogs not collected within a reasonable period after grooming completion.
Holding fees:
- Cover additional supervision and staffing requirements
- Must be paid prior to release of the pet
Extended Delays & Abandonment
If a dog is not collected and the owner cannot be contacted:
- Emergency contacts listed on file may be contacted
- Continued holding fees will apply
If a dog remains uncollected for an extended period and reasonable attempts to contact the owner are unsuccessful,
McKinnon’s Dogwash and Grooming reserves the right to:
- Seek advice from animal welfare authorities
- Arrange alternative care where required
- Take steps necessary to ensure the dog’s wellbeing
All costs incurred will remain the responsibility of the owner.
Owner Responsibility
By booking a service, owners acknowledge and agree to this Late Pickup & Abandonment Policy.
Refund & Return's Policy
Refund & Returns Policy (Retail Products)
This policy operates in accordance with the Australian Consumer Law (ACL).
Faulty or Incorrect Products
You are entitled to a refund, replacement, or repair if a product:
Proof of purchase is required.
Change of Mind
We do not offer refunds or exchanges for change-of-mind purchases.
Hygiene & Safety Exclusions
For health and safety reasons, we cannot accept returns or exchanges on:
Assessment of Returns
Returned items may be assessed before a refund or replacement is approved.
Refunds will be issued using the original payment method where possible.
Contact
If you believe a product is faulty or incorrect, please contact us as soon as possible:
📞 0434 892 844
This policy operates in accordance with the Australian Consumer Law (ACL).
Faulty or Incorrect Products
You are entitled to a refund, replacement, or repair if a product:
- Is faulty or defective
- Is not as described
- Is unsafe or unfit for its intended purpose
Proof of purchase is required.
Change of Mind
We do not offer refunds or exchanges for change-of-mind purchases.
Hygiene & Safety Exclusions
For health and safety reasons, we cannot accept returns or exchanges on:
- Opened or used shampoos, conditioners, sprays, or grooming products
- Brushes, combs, clippers, or hygiene-related items once opened
Assessment of Returns
Returned items may be assessed before a refund or replacement is approved.
Refunds will be issued using the original payment method where possible.
Contact
If you believe a product is faulty or incorrect, please contact us as soon as possible:
📞 0434 892 844